Managed IT Services in Indianapolis
One team that runs your technology, from the help desk to cybersecurity to planning, for one predictable monthly price. Based in Indianapolis, with support that spans time zones.
The problem
Your business has outgrown "call someone when it breaks."
When a company is small, IT is a side job. Someone on the team resets passwords, a friend set up the network, and a local tech shows up when things break. Then you hire your fifteenth person, or your fiftieth, and that approach starts costing you: lost hours, slow onboarding, security gaps nobody owns, and surprise bills for problems that could have been prevented.
Managed IT flips that model. Instead of paying when things break, you pay one monthly rate for a team whose job is to keep things from breaking: monitoring your systems, securing your accounts, supporting your people and planning what comes next.
You stop managing IT. We start owning it.
What's included
Everything it takes to run IT, handled.
Management and support
Help desk, 12 hours a day. Phone, email, Teams or Slack chat, or support portal, 8 AM to 8 PM Monday through Friday, with emergency phone support after hours. No per-ticket fees.
Day-one onboarding and same-day offboarding. New hires get a welcome call and working accounts on day one. Access to every app is removed the day someone leaves.
Email and account management. Microsoft 365 or Google Workspace set up correctly, licensed and kept secure.
IT planning and documentation. Regular planning reviews, a technology roadmap, and every system, account and vendor documented.
Security built on a standard. Your environment is aligned to the CIS Critical Security Controls (IG1).
Protection and lifecycle
Monitoring and maintenance. We watch every computer and install updates before they become problems.
Threat protection. Every device is protected and monitored around the clock by a security operations team.
Vulnerability scanning and web filtering. Weak spots are found and fixed, and dangerous websites are blocked.
Device encryption and management. Laptops are encrypted, and laptops and phones can be locked or wiped if lost.
App discovery. We find the cloud apps your team signs up for, so nothing runs without anyone knowing.
Device lifecycle. We buy, set up, store, repair and retrieve devices, so new hires get a ready laptop and departing staff return theirs.
Account security and backup
24/7 account protection. Suspicious sign-ins to Microsoft 365 or Google accounts are detected and stopped by a security operations team, around the clock.
Email protection. Phishing and malicious attachments are filtered before they reach your inbox.
Security training. Short, regular training and simulated phishing tests.
Cloud backup. Email, files and accounts in Microsoft 365 or Google Workspace are backed up and recoverable.
How pricing works
Priced to your business, not a one-size package.
Every business is set up differently, so we price to what you actually have: your people, your devices and your locations. You get one predictable monthly invoice, and it changes only when your team or equipment does.
Tell us about your team and setup. We'll send a clear, custom quote with no surprises.
Book a 15-Minute CallFor your people and their devices
Workforce Management
- Per person: support, management, account security and backup
- Per device: protection, monitoring and device lifecycle, from setup to repair to retrieval
For each office, if you need it
Infrastructure Management
- Per location: firewalls, switches, Wi-Fi and other network equipment, managed for you
Add-on
Compliance Guard
- For businesses working toward SOC 2, ISO 27001, HIPAA or similar frameworks.
Not included in your monthly plan
- Projects like network installs, office moves and AI Enablement, quoted separately
- Hardware, billed separately
- Software subscriptions outside our services, such as Microsoft 365, Google Workspace and your business apps
How it works
From first call to fully handled.
- STEP 1
Fit call (15 minutes).
We learn how your business runs and where IT is getting in the way.
- STEP 2
Plan the handoff.
We document your systems, accounts, devices and vendors, and give you a clear plan and price. It starts with an IT & Security Blueprint.
- STEP 3
Onboard with the LIFT Framework.
We take over in stages, with no downtime and no disruption to your team.
- STEP 4
Ongoing ownership.
Day-to-day support, security and maintenance, plus regular planning reviews so you're never caught off guard.
What clients say
“I can't recommend Simple IT enough. They've filled a huge hole for us. The amount of trust is huge with them. IT is a very vital thing and they do a great job.”
FAQs
Common questions.
What's the difference between managed IT and break-fix?
Break-fix means you pay someone when something breaks. Managed IT means you pay a flat monthly rate for a team that prevents problems, supports your people and plans ahead. Your costs become predictable, and problems get caught before they slow you down.
How is pricing calculated?
Pricing is custom to your environment: the number of people, devices and locations we support. After a 15-minute call, you'll get a clear monthly quote. Network equipment and compliance support are added only if you need them.
Do you work with businesses that have an internal IT person?
Yes. We can take over IT entirely, or support your internal person with help desk coverage, security tools and a team to escalate to.
Do you provide on-site support?
Yes, across the Indianapolis metro, including Carmel, Fishers, Noblesville, Westfield, Zionsville and Greenwood. Most issues are solved remotely. When something needs hands-on work, we come to you.
How long does onboarding take?
Most businesses are fully onboarded within 30 days, depending on size and complexity. You'll have support from day one.
Ready to stop managing IT yourself?
Book a 15-minute call. We'll show you what we'd take over first and what it would cost, with no pressure.