--- title: What Does Flat-Rate IT Support Actually Cost an Indianapolis Small Business? description: Why pay for bloated IT plans? Simple IT offers unbundled flat-rate support. See how we build a transparent quote for your Indianapolis business. image: https://simpleitindy.com/hubfs/Gemini_Generated_Image_dw75xldw75xldw75.png --- [Skip to content](https://simpleitindy.com/en/blog/what-does-flat-rate-it-support-actually-cost-an-indianapolis-small-business#main-content) [![Simple_IT_LLC-4](https://simpleitindy.com/hs-fs/hubfs/Simple_IT_LLC-4.png?width=250&height=83&name=Simple_IT_LLC-4.png)](https://simpleitindy.com/) - [Home](https://simpleitindy.com/) - [About](https://simpleitindy.com/about) - [Services](https://simpleitindy.com/services) - [Who We Serve](https://simpleitindy.com/who-we-serve) - [Helpful Advice](https://simpleitindy.com/help) Open main navigation Close main navigation - [Home](https://simpleitindy.com/) - [About](https://simpleitindy.com/about) - [Services](https://simpleitindy.com/services) - [Who We Serve](https://simpleitindy.com/who-we-serve) - [Helpful Advice](https://simpleitindy.com/help) - [Schedule A Call](https://simpleitindy.com/schedule) [Schedule A Call](https://simpleitindy.com/schedule) Nov 14, 2025, 12:27:12 AM # What Does Flat-Rate IT Support Actually Cost an Indianapolis Small Business? [Thomas Burris](https://simpleitindy.com/en/blog/author/thomas-burris) Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://simpleitindy.com/en/blog/what-does-flat-rate-it-support-actually-cost-an-indianapolis-small-business) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://simpleitindy.com/en/blog/what-does-flat-rate-it-support-actually-cost-an-indianapolis-small-business) [Twitter icon](https://twitter.com/intent/tweet?url=https://simpleitindy.com/en/blog/what-does-flat-rate-it-support-actually-cost-an-indianapolis-small-business) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://simpleitindy.com/en/blog/what-does-flat-rate-it-support-actually-cost-an-indianapolis-small-business) [envelope icon](mailto:?body=https://simpleitindy.com/en/blog/what-does-flat-rate-it-support-actually-cost-an-indianapolis-small-business) Most Indianapolis IT providers answer this question with a single, confusing "per-user" price that bundles *everything* together. Simple IT is different. We offer **unbundled, flat-rate products.** This means you get a predictable, fixed price for each service, and you only pay for what you actually use. Our plans are modular: you pay **per-user** for support and security, **per-device** for hardware management, and **per-office** for network support. This transparent model gives you a predictable, easy-to-understand bill with no bloat. Why does this matter? **Because you shouldn't be paying a "per-user" fee for your office Wi-Fi.** ## The Big Problem with "All-in-One" Flat-Rate Plans The "all-in-one" flat-rate plan is a black box. The provider gives you one high "per-user" price—let's say $175/user—and claims it covers everything. But does it? This model forces you to overpay. It's filled with hidden costs and "padding" for services that aren't related to users. Think about it: Your network router, your Wi-Fi, and your hardware inventory don't change just because you hire a new salesperson. So why should the price for those services be tied to your user count? That's how other providers create bloat; it's not how we do business. ## The Simple 360 Model: A Fairer, Unbundled Approach We built our **Simple 360** model to be transparent and modular. We use the right pricing model for the right service, which means you *always* get a fair, predictable, and itemized flat-rate bill. You start with a core plan and add *only* the specific, flat-rate modules you need. This "à la carte" approach ensures you never pay for services you aren't using. Here is how we build your custom, no-surprise quote. ## How We Build Your Custom, Predictable Quote Your final monthly cost is a simple sum of the flat-rate modules you choose. We build your plan using three distinct billing models. ### 1. For Your People (Per-User Billing) Services that are directly tied to your individual employees are billed per-user. This is the only place this model makes sense. - **Simple 360 Care:** This is your foundational flat-rate plan for day-to-day strategy, management, and unlimited support for your team. - **Simple 360 Control:** This is our advanced cybersecurity bundle. It's billed per-user because security starts with protecting each person's identity, inbox, and logins. ### 2. For Your Hardware (Per-Device Billing) It makes no sense to bill hardware management "per-user." You pay a flat rate for each *device* we manage. - **Simple 360 Configure:** This is our complete hardware lifecycle service. For a fixed rate *per device* (workstation or mobile), we cover procurement, deployment, secure retrieval, storage, and recycling. Simple and transparent. ### 3. For Your Office (Per-Location Billing) Your network infrastructure is tied to a *place*, not a person. - **Simple 360 Connect:** This is our flat-rate office management service. You pay one fixed price *per location*—whether it's your main office in Carmel or a satellite shop in Fishers—to keep your network, Wi-Fi, and servers running at peak performance. ## Your Next Step: The 30-Minute Discovery Assessment A generic "per-user" estimate from a website is just a guess. The only way to get a *real*, no-surprise quote for your Indianapolis business is to map your specific needs. We don't do ballpark estimates. We provide firm, line-item quotes built from our Simple 360 flat-rate modules. The next step is to **schedule a 30-minute discovery assessment.** It's not a sales pitch. It's a simple, no-obligation call where we'll listen to your goals, understand your current setup, and show you exactly what a Simple 360 plan would look like for your business and your budget. ## Related posts [![](https://simpleitindy.com/hs-fs/hubfs/Imported_Blog_Media/0af92b_c072cdd640bb4692b2f2eb2ee0e7d217~mv2.jpg?height=200&name=0af92b_c072cdd640bb4692b2f2eb2ee0e7d217~mv2.jpg)](https://simpleitindy.com/en/blog/single-post/6-important-it-policies-your-company-should-implement) [security & compliance](https://simpleitindy.com/en/blog/tag/security-compliance), [identity management](https://simpleitindy.com/en/blog/tag/identity-management), [IAM](https://simpleitindy.com/en/blog/tag/iam), [device management](https://simpleitindy.com/en/blog/tag/device-management) ## [6 Important IT Policies Your Company Should Implement](https://simpleitindy.com/en/blog/single-post/6-important-it-policies-your-company-should-implement) [Thomas Burris](https://simpleitindy.com/en/blog/author/thomas-burris) Sep 12, 2022, 12:00:00 AM Photo by Scott Graham on Unsplash Many small businesses make the mistake of skipping policies. They... [Read more](https://simpleitindy.com/en/blog/single-post/6-important-it-policies-your-company-should-implement) [![](https://simpleitindy.com/hs-fs/hubfs/Imported_Blog_Media/0af92b_1f4e46b2cbf643bbbeecb686b738d5d6~mv2-1.jpg?height=200&name=0af92b_1f4e46b2cbf643bbbeecb686b738d5d6~mv2-1.jpg)](https://simpleitindy.com/en/blog/single-post/cyber-insurance-vs-general-liability-insurance-what-s-the-difference-and-why-should-businesses-ca) [security & compliance](https://simpleitindy.com/en/blog/tag/security-compliance), [identity management](https://simpleitindy.com/en/blog/tag/identity-management), [IAM](https://simpleitindy.com/en/blog/tag/iam), [device management](https://simpleitindy.com/en/blog/tag/device-management) ## [Cyber Insurance vs. General Liability Insurance: What's the Difference, and Why Should Businesses Ca](https://simpleitindy.com/en/blog/single-post/cyber-insurance-vs-general-liability-insurance-what-s-the-difference-and-why-should-businesses-ca) [Thomas Burris](https://simpleitindy.com/en/blog/author/thomas-burris) Jun 24, 2023, 12:00:00 AM Photo by Andrea Piacquadio on Pexels In today's digital world, businesses face a growing risk of... 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[Read more](https://simpleitindy.com/en/blog/single-post/creating-an-it-strategy) [![Simple IT LLC](https://simpleitindy.com/hs-fs/hubfs/Simple_IT_LLC.png?width=1500&height=500&name=Simple_IT_LLC.png "Simple IT LLC")](https://www.simpleitindy.com) 5255 Winthrop Ave, Indianapolis, IN 46220 - [About Us](https://simpleitindy.com/about) - [Our Services](https://simpleitindy.com/services) - [Who We Serve](https://simpleitindy.com/who-we-serve) - [Client Documents](https://simpleitindy.com/resources) - [Privacy](https://simpleitindy.com/privacy-policy) - [Terms](https://simpleitindy.com/terms-and-conditions) --- [facebook-f icon](https://www.facebook.com/simpleitindy/) [linkedin-in icon](https://www.linkedin.com/company/simpleitinc) Copyright © 2026, Simple IT, Inc. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Thomas Burris", "url" : "https://simpleitindy.com/en/blog/author/thomas-burris" }, "dateModified" : "2025-11-14T05:32:41.512Z", "datePublished" : "2025-11-14T05:27:12.000Z", "headline" : "What Does Flat-Rate IT Support Actually Cost an Indianapolis Small Business?", "image" : [ "https://simpleitindy.com/hubfs/Gemini_Generated_Image_dw75xldw75xldw75.png" ], "mainEntityOfPage" : { "@id" : "https://simpleitindy.com/en/blog/what-does-flat-rate-it-support-actually-cost-an-indianapolis-small-business", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://simpleitindy.com/hubfs/Simple_IT_LLC.png" }, "name" : "Simple IT" } } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Simple IT offers unbundled, flat-rate plans. Instead of one bloated 'per-user' fee, we have modular services. You pay a flat rate per-user (for support/security), per-device (for hardware), and per-office (for network). This gives Indianapolis businesses a transparent, predictable bill with no bloat." }, "name" : "What does flat-rate IT support cost an Indianapolis small business?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Unbundled IT means you only pay for the services you need, billed in a way that makes sense. For example, our Simple 360 model bills 'per-user' for human-centric services (like helpdesk) but 'per-device' or 'per-office' for hardware and network management, which saves you money compared to 'all-in-one' plans." }, "name" : "What is 'unbundled' flat-rate IT?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "We build a custom quote from our four flat-rate modules. Simple 360 Care (support) and Control (security) are billed per-user. Simple 360 Configure (hardware) is billed per-device. Simple 360 Connect (network) is billed per-office location. Your total bill is the simple sum of the modules you choose." }, "name" : "How does Simple IT build my flat-rate quote?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "The best way is to schedule a 30-minute discovery assessment. We'll learn about your Indianapolis business, understand your specific needs, and provide a firm, no-surprise quote built from our transparent Simple 360 flat-rate modules." }, "name" : "How do I get a flat-rate quote from Simple IT?" } ] } ```