Most Indianapolis IT providers answer this question with a single, confusing "per-user" price that bundles everything together. Simple IT is different.
We offer unbundled, flat-rate products.
This means you get a predictable, fixed price for each service, and you only pay for what you actually use. Our plans are modular: you pay per-user for support and security, per-device for hardware management, and per-office for network support.
This transparent model gives you a predictable, easy-to-understand bill with no bloat. Why does this matter? Because you shouldn't be paying a "per-user" fee for your office Wi-Fi.
The "all-in-one" flat-rate plan is a black box. The provider gives you one high "per-user" price—let's say $175/user—and claims it covers everything. But does it?
This model forces you to overpay. It's filled with hidden costs and "padding" for services that aren't related to users.
Think about it: Your network router, your Wi-Fi, and your hardware inventory don't change just because you hire a new salesperson. So why should the price for those services be tied to your user count? That's how other providers create bloat; it's not how we do business.
We built our Simple 360 model to be transparent and modular. We use the right pricing model for the right service, which means you always get a fair, predictable, and itemized flat-rate bill.
You start with a core plan and add only the specific, flat-rate modules you need. This "à la carte" approach ensures you never pay for services you aren't using.
Here is how we build your custom, no-surprise quote.
Your final monthly cost is a simple sum of the flat-rate modules you choose. We build your plan using three distinct billing models.
Services that are directly tied to your individual employees are billed per-user. This is the only place this model makes sense.
Simple 360 Care: This is your foundational flat-rate plan for day-to-day strategy, management, and unlimited support for your team.
Simple 360 Control: This is our advanced cybersecurity bundle. It's billed per-user because security starts with protecting each person's identity, inbox, and logins.
It makes no sense to bill hardware management "per-user." You pay a flat rate for each device we manage.
Simple 360 Configure: This is our complete hardware lifecycle service. For a fixed rate per device (workstation or mobile), we cover procurement, deployment, secure retrieval, storage, and recycling. Simple and transparent.
Your network infrastructure is tied to a place, not a person.
Simple 360 Connect: This is our flat-rate office management service. You pay one fixed price per location—whether it's your main office in Carmel or a satellite shop in Fishers—to keep your network, Wi-Fi, and servers running at peak performance.
A generic "per-user" estimate from a website is just a guess. The only way to get a real, no-surprise quote for your Indianapolis business is to map your specific needs.
We don't do ballpark estimates. We provide firm, line-item quotes built from our Simple 360 flat-rate modules.
The next step is to schedule a 30-minute discovery assessment. It's not a sales pitch. It's a simple, no-obligation call where we'll listen to your goals, understand your current setup, and show you exactly what a Simple 360 plan would look like for your business and your budget.